Returns & refunds

We want you to receive the product you ordered in the condition promised by the seller. This policy works alongside your rights under South African consumer law.

Start a return

Sign in and open your orders.
Select the affected order and contact Curtfire with the item, reason and supporting photographs where relevant.
Keep the product, packaging, accessories and proof of purchase until return instructions are issued.

Incorrect, damaged or defective goods

Report an incorrect, damaged, unsafe or defective item as soon as reasonably possible. After assessment, the available remedy may be a repair, replacement or refund as required by law. Curtfire or the seller may arrange collection and inspection.

Change of mind

Request an eligible change-of-mind return within 7 calendar days after receiving the product. The product must be unused, complete, undamaged and suitable for resale. Return transport is paid by the customer when the return is not caused by a seller error, incorrect item or defect.

Items with restrictions

For health, safety and copyright reasons, opened hygiene products, intimate goods, personalised items, perishables and unsealed software or media may not qualify for a change-of-mind return. This does not remove rights relating to defective or incorrectly supplied goods.

Refund timing

Curtfire assesses a returned item after it is received. An approved refund is submitted to the original payment method within 10 business days after approval. Your bank or card provider may require additional processing time. Delivery charges are refunded when required by law or when the return results from an incorrect, damaged or defective order.